Frequently Asked Questions

Intemo serves organisations in sectors where industrial hardware needs to keep performing reliably in demanding or business-critical environments. These include markets such as industrial production, transport and logistics, emergency services, defence, food and agri, construction, infrastructure and smart public space applications. Each sector has its own technical requirements, but the underlying need is often the same: reliable hardware, a suitable product lifecycle and a partner that understands the practical context in which the technology is used.

Intemo differs from a standard hardware supplier by not simply starting with a product catalogue, but by starting with the specific application. That means we look thoroughly at the environment, technical requirements, expected usage, availability needs and lifecycle expectations before advising on a suitable hardware platform. This approach helps customers avoid solutions that may appear suitable on paper but prove less practical over time. We focus on selecting hardware that fits the project, can be supported properly and remains reliable in daily use.

Yes, Intemo works with a carefully selected network of established international technology partners and manufacturers. This gives us access to a broad range of industrial hardware platforms, while allowing us to compare options objectively based on quality, availability, technical fit and lifecycle. Because we are not limited to a single specific brand, we can advise independently on the solution that best matches the customer’s application and requirements.

Intemo is suitable for business-critical applications because we select hardware based on predictable performance, reliable availability and appropriate product lifecycles. Business-critical applications require more than hardware that simply meets the basic specifications: they call for careful technical selection. Intemo is used to working in environments where downtime, unexpected product changes or unsuitable hardware choices can have a direct impact on operations. We help customers make choices that fit technically, are practical to implement and are suitable for long-term use.

Intemo advises, selects and supplies industrial computing solutions for organisations that depend on reliable technology. We translate technical, operational and environmental requirements into suitable hardware platforms, such as industrial computers, panel PCs, displays, in-vehicle computers and smart city solutions. Our role goes beyond product supply alone: we support customers in making well-founded hardware choices that fit their specific application, expected lifecycle and project requirements.

Intemo can be involved at any stage of a project, from the early exploration phase through to the point where a final hardware choice needs to be finalised. Early involvement is often the most valuable, because it allows us to identify relevant technical and lifecycle considerations at an early stage, before specifications become fixed. In addition, we can fully support projects at a later stage, for example when requirements are already completely defined and a suitable product platform still needs to be selected or validated.

Yes, Intemo can certainly help and think along if your exact technical specifications are not yet fully defined. Many projects start with a clear operational need or application, while the concrete technical details are still being developed. We help structure that process by asking the right critical questions and translating practical requirements into clear criteria for the final hardware selection. This includes looking closely at considerations such as the installation environment, required processing power, connectivity, mounting, long-term availability or compatibility with the wider system architecture.

A collaboration usually starts with an initial discussion about the specific application, technical requirements and wider project context. Based on that input, Intemo assesses which industrial hardware platforms are suitable and discusses the most relevant options with the customer. Once the direction is clear, we prepare a targeted proposal and coordinate details such as the exact configuration, availability, test samples or planning. After order placement, we manage the entire supply process and remain closely involved for product-related questions, lifecycle topics and any follow-up needs.

Intemo provides both product supply and expert advice around hardware selection. We help customers accurately assess which industrial computing platform best matches their application, based on crucial factors such as performance needs, environmental conditions, connectivity, integration requirements and the expected product lifecycle. Our advice is fully focused on creating clarity in the hardware choice; where needed, we can also coordinate directly with manufacturers or technology partners to explore suitable options.

Yes, Intemo provides technical support for the preparation, product-level configuration and testing of hardware solutions. Depending on the project, this may include pre-installing agreed configurations, image handling, compatibility checks or support during testing and validation. For specific applications, Intemo also develops its own software solutions, such as Public Safety OS for vehicle ICT in emergency services. The exact scope differs per project. System integration and application software are often handled by the customer or their integration partner, while Intemo facilitates the hardware and supporting software platform.

In many cases, it is possible to request a sample unit or test setup to verify whether a product is suitable for the intended application. This is highly valuable before moving forward into a larger, project-based rollout. The exact availability and the accompanying conditions depend on the specific product, supplier and the wider project context. Intemo happily thinks along and can advise on the most practical way to organise such a test or evaluation phase successfully.

Yes, Intemo can strategically help assess which hardware platforms are suitable for broader standardisation across your organisation, machine park or vehicle fleet. This directly supports consistency in deployment, maintenance, spare parts management, procurement and long-term lifecycle management. Standardisation is especially relevant for organisations working with multiple machines, sites, vehicles or repeated project configurations. We help identify a practical hardware direction that perfectly balances technical fit, long-term availability and manageable variation.

Intemo supplies both standard industrial hardware platforms and customer-specific configurations where the application requires it. This can involve the targeted choice for a specific processor, memory, storage, I/O setup, operating system option or a unique product variant within the available supplier platform. In addition, our in-house assembly team can integrate or mount additional components within or onto a product where needed, helping us tailor the hardware more closely to the intended application. The level of customisation depends on the project, volumes and technical feasibility; our focus is always on creating a solution that fits the application without adding unnecessary comple

When a product change or an end-of-life (EOL) status approaches, Intemo proactively helps customers map out the operational implications. We closely track lifecycle developments within our supplier portfolio and inform customers in a timely manner about relevant Product Change Notifications (PCNs) and End-of-Life notices. Where possible, we immediately explore suitable alternative replacement options, compare the relevant technical differences and support the transition towards a new, stable hardware platform to minimize the risk of last-minute changes in ongoing or repeat projects.

After delivery of the hardware, Intemo remains fully available as a central point of contact for product-related questions, technical coordination and support requests. Should specific questions arise regarding the supplied products or components, we coordinate directly with manufacturers or technology partners where needed. This also includes fully managing and streamlining any RMA processes (returns and repairs), resolving unexpected product issues and answering follow-up questions about replacements or the product lifecycle.

Yes, depending on the type of solution and the specific project context, Intemo can discuss targeted options for longer-term hardware support arrangements. This can take concrete form through agreed service levels, continuous lifecycle monitoring, tailored spare part strategies or support expectations around a recurring platform. In specific projects, we organise this long-term support in close cooperation with technology, integration or service partners, ensuring that responsibilities, response routes and support expectations are clearly and transparently defined throughout the entire lifecycle of the solution.

Intemo safeguards supply reliability and strict project planning by driving realistic and strategic product choices as early as the advisory phase. We carefully weigh the actual availability, product lifecycle, supplier positions and your timelines when selecting a suitable hardware platform. For critical hardware environments or recurring projects, we can furthermore discuss customer-specific stock arrangements. By keeping critical components or systems in stock for you, we shorten delivery times significantly and create maximum predictability in follow-up orders or large-scale project rollouts.

Yes, Intemo provides comprehensive support in ensuring long-term availability and strategic lifecycle management of hardware. This is a fundamental part of our approach; we not only look at whether an industrial computing product fits today’s technical requirements, but also look critically at how long it is expected to remain available and whether it suits the intended project horizon. This helps customers make more sustainable and cost-effective hardware choices, especially in environments where systems are deployed for years and unnecessary, unexpected product changes can create extra costs or operational risks.

You can request a quotation directly through our Request a quote page or schedule an advisory conversation via Connect with an expert. We recommend sharing as much information as you already have about the specific application, technical requirements, expected quantities or project timing. Even when the definitive technical specification is not yet fully complete, we can review the request and discuss the most logical and practical next step together.

Yes, Intemo can comprehensively support customers in quotation processes, tenders and technical requests for information where industrial hardware selection is involved. We help clarify product options, provide relevant technical specifications and documentation, and accurately assess which available hardware platforms best fit the stated requirements. Where appropriate, we also coordinate directly with manufacturers or technology partners to collect additional, in-depth product details needed for the process.